Refund and Returns Policy

Refund and Cancellation Policy

Effective Date: July 9, 2026

Thank you for choosing Green Cab Taxi, operating via greencab.me in the Greater Seattle area, Washington. We strive to provide transparent, eco-friendly, and surge-free transportation. Because we allocate specific vehicles and professional drivers for scheduled bookings, we enforce the following policies regarding ride cancellations, refunds, and fare modifications.

1. Booking Cancellations

We understand that travel plans can change. To avoid penalty fees, cancellations must be communicated to our 24/7 dispatch team within the following timeframes:

Standard Local Point-to-Point Rides: Free cancellation if cancelled at least 2 hours prior to the scheduled pickup time.
Airport Transfers (To/From SEA Airport) & Long-Distance trips: Free cancellation if cancelled at least 4 hours prior to the scheduled pickup time.
Hourly Charter / Group Bookings: Free cancellation if cancelled at least 24 hours prior to the scheduled reservation window.

Late cancellations made outside these windows may be subject to a flat processing fee or a charge equivalent to the base fare.

2. No-Show Policy

A passenger is considered a “No-Show” if they fail to appear at the designated pickup location within the designated grace period: [1]

Standard/Residential Pickups: 15-minute grace period from the scheduled pickup time.
Airport Pickups (Sea-Tac Airport): 30-minute grace period after the flight has confirmed landing.

If our driver is at the correct location and cannot establish contact with the passenger via phone or text message after the grace period expires, the driver will be released. No-shows are non-refundable and the credit card on file will be charged the full estimated trip amount.

3. Eligibility for Refunds

Refunds are issued at the sole discretion of Green Cab Taxi management and are typically granted under the following circumstances:

Provider Failure: If a vehicle fails to arrive at your scheduled location due to a breakdown or operational dispatch error on our end.
Flight Cancellations: If your flight into Seattle-Tacoma International Airport is cancelled by the airline, no cancellation penalty will apply, provided you notify dispatch as soon as the airline confirms the cancellation.
Overcharges: Proven technical errors, double-billing, or mathematical entry mistakes on flat-rate routes.

4. Non-Refundable Situations

Refunds will not be authorized for:

Delays caused by force majeure events out of our control, including extreme Seattle weather, major traffic accidents on regional highways (I-5, I-405, SR-520), or city-wide road closures.
Passengers who leave the pickup location in a different vehicle without notifying our dispatch center first.
Damage or cleaning fees applied to a passenger who soils, damages, or leaves biohazards inside our hybrid vehicles (subject to a professional detailing fee up to $250).

5. Dispute Resolution & How to Request a Refund

If you believe you were incorrectly charged or wish to dispute a fare collected during your ride:

Do not attempt to resolve financial disputes directly with your driver; drivers cannot issue credit card refunds.
Email your digital receipt, trip date, and booking name to greencabsea4@gmail.com or call dispatch at (206) 575-4040.
All refund requests must be submitted within 14 business days of the completed trip.

Approved refunds will be credited back to the original payment method. Please allow 3 to 7 business days for your financial institution or credit card processor to reflect the credit on your statement.

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Overview

Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:

Gift cards
Downloadable software products
Some health and personal care items

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted:

Book with obvious signs of use
CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened.
Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
Any item that is returned more than 30 days after delivery

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at {email address}.

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at {email address} and send your item to: {physical address}.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

Shipping returns

To return your product, you should mail your product to: {physical address}.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.